Here are practical answers for browsing this mooncat catalog and getting help with a purchase.
What can I find in the catalog?
Product listings describe nail shades, special finishes, sets and tools, including any available choices.
How are delivery dates estimated?
Allow about 1–2 business days for processing after payment authorization and an estimated 4–6 business days for transport after dispatch. See the Shipping Policy for more.
May I send back an unwanted product?
Within 30 days after delivery, we consider a non-defective new item if it is unused and in original condition. Defective goods can also be reported, and exchange requests are accepted. Get approval before mailing by following the Refund Policy.
Is the return label included?
Yes, the parcel contains a free prepaid label for an approved mailed return. There is no restocking fee; ask for assistance if the label is missing.
When are funds sent back?
Within 10 days after approval we process and initiate a refund to the original payment method. Account posting is controlled by the bank or provider.
Where are other details?
Checkout shows payment options. For personal information practices read the Privacy Policy, or use Contact Us for help.